Refund Policy

Effective Date: June 28, 2026

Overview

This Refund Policy applies to all paid subscriptions and IQ credit purchases made on Logiqo (logiqo.org). By making a purchase, you agree to this policy.

Subscription Refunds

We offer a 7-day refund window on your first payment for any paid subscription tier (Starter or Pro). To request a refund, contact us at logiqo.support@gmail.com within 7 days of your initial payment with the subject line "Refund Request" and your registered email address. Refunds are processed back to your original payment method within 5–10 business days. Refunds are only available on the first payment. Renewal payments are non-refundable. Partial refunds for unused days within a billing period are not provided.

IQ Credits

IQ credits included in your subscription are non-refundable once the subscription period has started. Purchased IQ top-ups are non-refundable once any IQ from that purchase has been consumed. If you have unused IQ from a top-up purchase and have not consumed any of it, contact us within 7 days of purchase for a refund evaluation.

Exceptions

We may issue refunds outside of this policy at our sole discretion in cases of:

• Significant platform outages (more than 24 hours of downtime in a billing period)
• Billing errors or duplicate charges
• Technical issues that prevented you from accessing the Platform entirely

To request an exception, contact logiqo.support@gmail.com with a description of the issue.

How to Request a Refund

Email: logiqo.support@gmail.com

Subject: Refund Request

Include: your registered email, date of purchase, and reason for the request.

We respond to all refund requests within 2 business days.

Contact

Logiqo · logiqo.org · logiqo.support@gmail.com